Questions? Here are some answers
If you have any further questions or would like to clarify any points, our customer service team remains at your disposal via the contact form or by email: contact@bynimiri.com
Frequently Asked Questions
Delivery*
How long does it take for my order to be processed?
Your order will be processed within 2 working days in our workshops.
What are the delivery times?
Our delivery times depend on the destination country and the carriers chosen.
France, Belgium: 5 to 10 working days
US, UK: 5 to 12 business days
*We always do our best to meet these delivery times, but during peak periods (such as sales) delivery times may sometimes be extended*
How do I track my order?
Once your order is placed, you will receive an order confirmation email. Once your order has been shipped, you will receive a second email with a tracking number. You can track your order via our "Track My Order" page.
Returns
I would like to make a return, how do I do this?
To make a return, you have 14 days after receiving it to return it to us. To do this, contact customer service by email at contact@bynimiri.com or via the contact form.
You will find more information on our returns and refunds page.
** Items on sale or on promotion cannot be returned or exchanged. **
Can I get a refund?
Yes, you have 7 days to return the item to us in its original packaging.
To initiate a return, simply contact us via the contact form, providing your order number, name, and postal code.
Due to inventory management reasons, we do not offer exchanges. However, you can always place a new order once your return has been processed.
Once your order is received, you will receive your refund within 7 to 14 days depending on your bank.
* excluding pre-orders